​ If for any reason you are not happy with your purchase, please contact us within 14 days of receiving your order, via email on info@vine-living.co.uk outlining the reason for your return then return the item to us within 30 days to receive a refund.

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​Please note that the customer is responsible for the cost of returning their unwanted item.

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The order must be returned to us within 14 working days of receiving it. You can return it by post or courier.

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Items must be returned with the correct tags, labels and boxes intact and in an un-used and re-salable condition together with the original dispatch notes enclosed. Your statutory rights are not affected by our returns policy.

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Vine Living ltd reserves the right to refuse an item if it's determined it has been used or suffered wear and tear.

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Refunds will be credited to your original method of payment.

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Please send your returns order to:

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RETURNS

Vine Living

16 shipquay street

Derry

BT486dw

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FAULTY ITEMS

 If your item arrives with you damaged, please accept our apologies but this does sometimes happen.

Please email info@vine-living.co.uk within 48 hours of receiving your damaged delivery. Remember to include your name, order number, photos of the damaged item and your refund/replacement request in your email.

We will then arrange everything for you and confirm by email within 3 days.

Please do not return damaged items as we are unable to refund any return costs.

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