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 | RETURNS |

​ If for any reason you are not happy with your purchase, please contact us within 14 days of receiving your order, via email on info@vine-living.co.uk outlining the reason for your return then return the item to us within 30 days to receive a refund.

​Please note that the customer is responsible for the cost of returning their unwanted item.

The order must be returned to us within 14 working days of receiving it. You can return it by post or courier.

Items must be returned with the correct tags, labels and boxes intact and in an un-used and re-salable condition together with the original dispatch notes enclosed. Your statutory rights are not affected by our returns policy.

Vine Living ltd reserves the right to refuse an item if it's determined it has been used or suffered wear and tear.

Refunds will be credited to your original method of payment.

Please send your returns order to:

RETURNS

Vine Living

16 shipquay street

Derry

BT486dw

FAULTY ITEMS

 If your item arrives with you damaged, please accept our apologies but this does sometimes happen.

Please email info@vine-living.co.uk within 48 hours of receiving your damaged delivery. Remember to include your name, order number, photos of the damaged item and your refund/replacement request in your email.

We will then arrange everything for you and confirm by email within 3 days.

Please do not return damaged items as we are unable to refund any return costs.

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